Patient Participation Group (PPG)

About our PPG

Our Patient Participation Group

Pocklington Group Practice has an active Patient Participation Group (PPG) which enables patients to become involved in decisions about the range and quality of services being provided and, over time, those to be commissioned in the future. It acts as a “critical friend” to the Practice.

The group, which was set up towards the end of 2010, has a maximum of 20 members who meet regularly. However, as it wishes to be as representative of the practice population as it possibly can be it would like to hear from patients who are either interested in becoming future members when there is a vacancy, or wish to become members of our new ‘virtual’ PPG now and contribute to the key issues via email.

To register your interest in the group, please email our Business PA, Marcia Glover on hnyicb-voy.feedback.pgp@nhs.net.

Patient Survey

Patient Survey 2024

THE PRACTICE BUILDING (during the last 12 months)

Have you needed to access the building?
Do you experience any physical problems getting into and moving around the building? If yes, please detail below.
Do you have any sensory problems eg, sight or hearing that make using the surgery difficult? If yes, please explain and suggest how we can help to make it easier for you.
How do you rate the clarity of the signage in the building?

COMMUNICATION (during the last 12 months)

Have you needed to communicate with the surgery?
If Yes, have you found it easy to do the following?
Get through on the telephone
Complete an online triage form
If you cannot complete a triage form were you aware that you can telephone or drop in and the care navigation team will help you?
Are you aware of the Practice website www.pocklingtongps.nhs.uk?
Have you visited the Practice website?
If you have visited the Practice website, was the information of value?
If you have visited the Practice website, was it easy to use?

RECEPTION SERVICE/AREA (during the last 12 months)

Have you found it easy to book an appointment by telephone/online triage?
Do you feel that the reception team have handled your questions/queries appropriately?
Have you ever missed an appointment?
For pre-booked appointments, do you find the waiting time acceptable?

NURSING TEAM STRUCTURE (during the last 12 months)

Have you seen a member of the nursing team?
Have you been able to book an appointment with a member of the nursing team (Nurse Practitioner, Practice Nurse, Healthcare Assistant, Phlebotomist) at an appropriate time for you?
When you last saw a member of the nursing team, do you feel that they took appropriate action to deal with the reason for your appointment?
Were you aware that you could be seen and treated by a Nurse Practitioner for a number of medical conditions?
Were you aware that we have Practice Pharmacists?
Were you aware that we have a Practice First Contact Musculoskeletal Physio?
Were you aware that we have a Practice First Contact Mental Health Nurse?
Were you aware that we have a Practice Social Prescriber?

MINOR INJURIES

Are you aware that the Practice will assess and treat patients with minor injuries?
Have you used the minor injuries service?
If yes, were you satisfied with the treatment?

GP STRUCTURE

Have you seen a GP during the last 12 months?
Are the surgery opening hours appropriate to your needs?
Except in an emergency, are you usually able to see the doctor of your choice?
Have you been able to book an appointment to see your doctor at an appropriate time for you, given the reason for your appointment?
When you last saw your GP, do you feel that they took appropriate action to deal with your problem/query?
Were you aware of our triage system and that we have 2 x GPs assessing all online requests requiring GP input?

PRESCRIPTIONS/DISPENSING STAFF (during the last 12 months)

Have you used the prescription/dispensing service?
Are you satisfied with the service provided by the Practice dispensary?
Are you satisfied with the service provided by the local pharmacies?
Have you used the pharmacy for medical advice?
If yes, did you find it helpful?
If yes, did you still need to see your GP?
Have you used the NHS App/Patient Access to order your repeat prescriptions?

COMPLAINTS The Practice encourages all patient feedback either verbally, by mail or via the website.

Have you every complained to the Practice?
If yes, were you satisfied with the way your complaint was dealt with?

OVERALL EXPERIENCE

What rating would you give your overall experience with the Practice?

DEMOGRAPHIC INFORMATION

Gender
Age
Nationality
Marital Status
How many children live in your household?

PATIENT PARTICIPATION GROUP (PPG)

Are you aware that the Practice has a PPG?
If yes, are you aware of the membership/role of the PPG?
This survey was produced with the help of the Pocklington Patient Participation Group (PPG). If you would like to get involved and help shape the way health services are delivered by your Practice then the PPG is always looking for enthusiastic individuals to join the group. For more information please contact marcia.glover@nhs.net.

2016/17 Patient Survey

Pocklington Group Practice and the Patient Participation Group (PPG) would like to thank all those patients who took the time to complete our last patient survey.  We value such participation from our patients highly as your comments and suggestions help us to improve and progress.  The results have been analysed and reviewed by the management and the PPG and many of the suggestions have been put in place.  These include a larger television monitor in the waiting area and an extension of the time an individual’s name is shown on the screen when called in for their appointment.  We have also introduced text messaging as a reminder for appointments, which has been well received, we introduced cloud based telephony to improve your experience of telephone waiting times which was one of the biggest areas of dissatisfaction; we are working on a number of other suggestions.

We are planning another survey for this year and whilst we carry out regular surveys, we would welcome your feedback at any time as we find it an invaluable source of information, to help us continue to make improvements for the benefit of all.  You can do this by completing a Practice feedback form via our website or by completing a Friends and Family care when you visit the surgery or using the online version, again found on our website.

Survey Results and Reports

PPG End of Year Report 2015/2016 

Patient Survey Results 2016 

Patient Participation Group End of Year Report 2014-2015 

Patient Participation Group (PPPG) Annual Report 2013-2014 

Patient Participation Report 2013 

Patient Communication Survey 2014

Extended Hours Survey Results 2013