Appointments
To request an appointment:
- use our appointment request form, Monday to Friday from 7am to 4pm. We will triage your request and will respond.
- If you are unable to complete the online form then phone us on 01759 302500, Monday to Friday from 8am to 6pm.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse, health professional to help you, alternatively, will direct you to the most suitable local service.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text
Appointments by phone or by text can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 01759 302500, Monday to Friday from 8am to 6pm
- reply CANCEL to your appointment reminder text message
If you wish to set up a Patient Access account in order to use this service in the future, please visit the Practice and one of our team of Receptionists will be able to organise this for you. Please remember to bring proof of ID with you.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
Chaperones
If you require a chaperone for any appointment you attend at the Practice, please let this be known at the time of booking so this can be arranged for you.