Patient Participation Group (PPG)

About our PPG

Our Patient Participation Group

Pocklington Group Practice has an active Patient Participation Group (PPG) which enables patients to become involved in decisions about the range and quality of services being provided and, over time, those to be commissioned in the future. It acts as a “critical friend” to the Practice.

The group, which was set up towards the end of 2010, has a maximum of 20 members who meet regularly. However, as it wishes to be as representative of the practice population as it possibly can be it would like to hear from patients who are either interested in becoming future members when there is a vacancy, or wish to become members of our new ‘virtual’ PPG now and contribute to the key issues via email.

To register your interest in the group, please email our Business PA, Marcia Glover on hnyicb-voy.feedback.pgp@nhs.net.

2016/17 Patient Survey

Pocklington Group Practice and the Patient Participation Group (PPG) would like to thank all those patients who took the time to complete our latest patient survey.  We value such participation from our patients highly as your comments and suggestions help us to improve and progress.  The results have been analysed and reviewed by the management and the PPG and many of the suggestions have been put in place.  These include a larger television monitor in the waiting area and an extension of the time an individual’s name is shown on the screen when called in for their appointment.  We have also introduced text messaging as a reminder for appointments, which has been well received; we are working on a number of other suggestions.

Whilst we carry out regular surveys, we would welcome your feedback at any time as we find it an invaluable source of information, to help us continue to make improvements for the benefit of all.  You can do this by completing a Practice feedback form via our website or by completing a Friends and Family care when you visit the surgery or using the online version, again found on our website.

Survey Results and Reports

Please be aware that from Tuesday 26th July our Dispensary will be closed daily between 12:15 – 13:15

Also, on Wednesday 19th Oct the dispensary will be closed for staff training, between 1200-1600.

During these times we will not be able to dispense prescriptions.


Bookable Appointments via Patient Access

Pocklington Group practice has suspended the ability for patients to book appointments online this is to help improve our appointment service and ensure that every patient is navigated to the most appropriate clinician. Instead, if you telephone the practice or complete an online consultation form, you will be provided with the most appropriate clinician or contacted to book an appointment. Unfortunately we have had a number of appointments booked inappropriately.


Face Coverings 

Face coverings are now optional inside the practice, unless you have Covid symptoms or are suffering from a recent respiratory illness


Travel Information

Patients are advised that we do not provide travel advice. We do administer the following vaccines if required: Tetanus, Typhoid and Hepatitis A.