Patient Feedback

YOU SAID WE DID

I have been a patient for many years and  have always had a great service from you all.  Today was especially good.  I saw Dr Green this morning and he was polite, considerate, was very explanatory and reassuring, even showing me pictures and explaining that I was okay and what to look out for in the future.  I arrived feeling worried and left reassured.

Thank you Dr Green for your professional manner.

Could not have any better care.
I think the Practice has it about right.  Friendly and efficient reception staff, appointments always available at short notice in emergencies, the telephone appointment scheme is a great time saver, as is the facility for taking your own blood pressure and it being entered automatically onto your patient record. The new building with its space to expand shows great foresight – built for tomorrow, not just for today.
May I recommed a text system to remind patients of appointments.

This service has now been implemented

for all patients for whom we have a mobile number.

 No privacy at reception desks.

 

Please be aware that from Tuesday 26th July our Dispensary will be closed daily between 12:15 – 13:15

Also, on Wednesday 19th Oct the dispensary will be closed for staff training, between 1200-1600.

During these times we will not be able to dispense prescriptions.


Bookable Appointments via Patient Access

Pocklington Group practice has suspended the ability for patients to book appointments online this is to help improve our appointment service and ensure that every patient is navigated to the most appropriate clinician. Instead, if you telephone the practice or complete an online consultation form, you will be provided with the most appropriate clinician or contacted to book an appointment. Unfortunately we have had a number of appointments booked inappropriately.


Face Coverings 

Face coverings are now optional inside the practice, unless you have Covid symptoms or are suffering from a recent respiratory illness


Travel Information

Patients are advised that we do not provide travel advice. We do administer the following vaccines if required: Tetanus, Typhoid and Hepatitis A.