Our Surgery Charter


Your doctor and their staff will always do their best for you but they need your help to provide the best care for all patients.  Please support us by following these simple guidelines:

  • Please treat your doctor and their staff as you would expect to be treated by them – with politeness and respect.
  • Please cancel appointments you cannot attend or no longer need – somebody else is always waiting.
  • Please think twice before calling a doctor to your home – is a visit really necessary?
  • Please do not expect a prescription every time you visit the GP – good advice is often the best medicine.
  • A second opinion is not always right but you can discuss it with your GP, who knows when to seek extra help.
  • You can obtain basic health information elsewhere, for example from your pharmacist or NHS Direct.
  • Please request your repeat prescriptions in good time as this will help avoid delays.
  • Please remember that doctors are only human – they cannot cure all your problems and illnesses.
  • If you do have a genuine complaint, please contact the Practice’s Business Manager in the first instance.


Bookable Appointments via Patient Access

Pocklington Group practice has suspended the ability for patients to book appointments online this is to help improve our appointment service and ensure that every patient is navigated to the most appropriate clinician. Instead, if you telephone the practice or complete an online consultation form, you will be provided with the most appropriate clinician or contacted to book an appointment. Unfortunately we have had a number of appointments booked inappropriately.

Face Coverings 

Face coverings are now optional inside the practice, unless you have Covid symptoms or are suffering from a recent respiratory illness

Travel Information

Patients are advised that we do not provide travel advice. We do administer the following vaccines if required: Tetanus, Typhoid and Hepatitis A.