Appointments

Appointments

To request an appointment:

  • use our appointment request form, Monday to Friday from 7am to 4pm. We will triage/review your request and will respond.
  • If you are unable to complete the online form then phone us on 01759 302500, Monday to Friday from 8am to 6pm.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse, health professional to help you, alternatively, will direct you to the most suitable local service.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • by text

Appointments by phone or by text can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • phone us on 01759 302500, Monday to Friday from 8am to 6pm
  • reply CANCEL to your appointment reminder text message

If you wish to set up an Online Access account in order to use this service in the future, please visit the Online Access page here, or visit the Practice where one of our team of Receptionists will be able to organise this for you.  Please remember to bring proof of ID with you.

Travel vaccinations

Please book an appointment at least six weeks or more before travelling. This appointment will be with one of our Practice Nurses.

https://www.nhs.uk/conditions/travel-vaccinations

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Requests for home visits should be made via telephone or online form before 10.00am on the day required, where they are then triaged by a clinical member of the team; all requests are recorded on our clinical system.

Home visits are made at the discretion of the GP who will determine if the visit is clinically necessary. Visits are reserved for patients who are genuinely housebound, including those in nursing and residential homes, and terminally ill patients. 

A healthcare professional from Pocklington Group Practice may conduct a home visit if they believe the patient’s condition:

  1. Prevents them from travelling to the organisation, or
  2. The condition may deteriorate as a result of travelling to the organisation

Home visits will not be authorised because of:

  1. A lack of transport
  2. The patient’s financial situation
  3. Childcare issues
  4. Poor weather conditions
  5. Any other situation deemed inappropriate by the clinician

Pocklington Group Practice will also consider whether alternative ways of assessing the patient are appropriate such as either a video call or a telephone call or, if in a care home, the use of a virtual ward.

Pocklington Group Practice has an obligation to its staff when visiting any patient’s home and would expect that they are not exposed to risks. Not being exposed to risk is an absolute right and should the staff member feel compromised, then Pocklington Group Practice will fully support their decision in all circumstances.

Following any visit, should the staff member be concerned, or have highlighted that the patient’s home is potentially hazardous to their own, or others’ health or safety, then a patient contract can be raised to formalise the arrangement. Expectations would be that the consultation area is smoke free, there is a space to safely enable the clinician to undertake their role, or that any animal that is likely to cause a nuisance is not in the same room for the duration of the visit.

Chaperones

If you require a chaperone for a medical examination appointment at the Practice, please let this be known at the time of booking so this can be arranged for you.