Practice Policies

POCKLINGTON GROUP PRACTICE POLICIES

PRIVACY NOTICE

If you need to speak to a member of staff in private, please inform one of our receptionists who will arrange this for you in one of our side rooms.

NO WALK IN POLICY

IN VIEW OF THE CURRENT SITUATION REGARDING THE CORONAVIRUS WE ARE ADHERING TO OUR ‘NO WALK IN POLICY’ VERY STRICTLY. THIS IS FOR PATIENT AND STAFF PROTECTION.

PATIENTS REQUESTING URGENT, ON THE DAY SERVICE MUST TELEPHONE THE SURGERY ON 01759 302500.

Please note we do not offer a walk-in service.  If you feel you need to be seen by the Duty Team, please telephone the surgery on 01759 302500. The reception team will answer your call and the Duty Doctor will either speak to you immediately or call you back. This will ensure you are assessed safely and seen by the most appropriate person, in a timely manner.

If you are offered an appointment it is important you arrive on time, as the appointment slots fill up quickly.  The Doctor/Nurse is unlikely to have the capacity to see you if you are late.

Please note that when you are accessing the above service, the GP triaging you will look at the most appropriate appointment time to help ensure the successful management of the daily demand; this is the only appointment you will be offered.  We experience a volume of between 100-150 requests to be seen the same day.

We have had an increasing number of people walking in and requesting to be seen by a GP immediately.  If you do not telephone in, we cannot safely triage you and it can lead to long waits for you and other patients.

Patient Online Access

This procedure relates to patients requesting access to elements of their record via online services (Patient Access).

Please be aware that from Tuesday 26th July our Dispensary will be closed daily between 12:15 – 13:15

Also, on Wednesday 19th Oct the dispensary will be closed for staff training, between 1200-1600.

During these times we will not be able to dispense prescriptions.


Bookable Appointments via Patient Access

Pocklington Group practice has suspended the ability for patients to book appointments online this is to help improve our appointment service and ensure that every patient is navigated to the most appropriate clinician. Instead, if you telephone the practice or complete an online consultation form, you will be provided with the most appropriate clinician or contacted to book an appointment. Unfortunately we have had a number of appointments booked inappropriately.


Face Coverings 

Face coverings are now optional inside the practice, unless you have Covid symptoms or are suffering from a recent respiratory illness


Travel Information

Patients are advised that we do not provide travel advice. We do administer the following vaccines if required: Tetanus, Typhoid and Hepatitis A.