New Crisis Service Telephone Number (Freephone) for Service Users – 0800 0516 171

Calls to the Mental Health Crisis Service can now be made free of charge.

Those in mental distress, including children and older people can now contact their local Crisis Service on Freephone Number – 0800 0516 171.

Following the success of the Trust’s single point of access telephone number launched earlier in the year and in response to national guidance, the freephone line will make it easier to get help in a mental health emergency.

Open 24 hours a day, seven days a week, callers, including those with learning disabilities and/or autism, will be offered a series of options which will divert them to their local crisis service. People calling the existing single point of access number will automatically be diverted to the freephone line with a view to this replacing the number in the coming months.


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