Pocklington Group Practice

The Beckside Centre, 1 Amos Drive, Pocklington, York YO42 2BS
Tel: 01759 302500

PATIENT NOTICE: CORONAVIRUS

We realise that the Coronavirus COVID-19 Pandemic is a very frightening situation for all of us, but we are following the Government’s instructions with regard to self-isolation and social distancing and we want you to do the same to stay safe. 

Telephones:

Due to the Coronavirus COVID-19 pandemic, we are experiencing an overwhelming number of telephone calls.  We ask that you only ‘phone if your enquiry cannot wait.  We are trying to deal with all enquiries as they happen, but some calls will go onto a ‘waiting’ list and you will be contacted as quickly as possible.

Please do not come down to the surgery if you cannot get through on the telephone, but keep trying.

Appointments:

If you have been asked to attend the Surgery by one of our clinicians, on arrival in our car park please stay in your car until the clinician you are seeing contacts you on your mobile.  If someone has come with you, please do not bring them into the surgery.

Do not come down to the surgery if you have not been given an appointment. 

Prescriptions:

Allow at least 7 days for your order to be ready and please do not come to the surgery to check otherwise you will be turned away.

It will help us and you and if you sign up to the NHS App (available via your usual App store) as this will enable you to order prescriptions, book a telephone appointment etc.  If you have elderly relatives, please can you help them with this and arrange for their prescriptions to be collected for them so they can stay at home.  

Coronavirus (COVID-19)

Stay at home for 7 days if you have either:

- A high temperature – you feel hot to touch on your chest or back
- A new, continuous cough – this means you've started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

NHS 111 | Government Stay At Home Guidance | NHS Information Page